Refund & Replacement Policy

Due to the nature of our products, we do not accept returns once products have been delivered.

We only offer replacements under the following circumstances:

Damaged Product

If the product arrives:

• Damaged
• Leaking
• Broken
• Tampered with during transit

Damaged Packaging

If the outer packaging is severely damaged and has affected the product inside.

To request a replacement:

Contact us within 48 hours of delivery.

• Order Number
• Clear photographs of the damaged item
• Images of the shipping package

Email the details to care@oyasyanaturals.com

After verification, we will arrange a replacement at no additional cost.

Replacement requests will not be accepted for:

• Change of mind
• Incorrect product ordered by customer
• Minor packaging dents that do not affect product quality
• Delayed delivery caused by courier services
• Product usage dissatisfaction after opening

Refunds are generally not provided. If a replacement product is unavailable, we may issue a refund at our sole discretion.